Returns
If you wish to exchange an item, please create a new order and return the old order. We do not offer free exchanges here at glerups.
- At glerups, you always have a full 30-day right of return.
- The item must be returned unused and without stains. We do not refund if there are visible stains and signs that the shoes have been used.
HOW TO RETURN YOUR GLERUPS
1. Download our return form
Here you can download a return form, to use if you want to return your glerups. The return form can be put int the box you send your glerups in. Alternative you can fill out and send the return form to glerups@glerups.dk
Once we have received your return package, you can expect a processing time of up to 7 working days.
2. Returning the package
- Send the package with a tracking number.
- Remember to get a receipt when sending the package.
- Avoid sticking or damaging the original product/packaging.
Write your order number on a piece of paper - and place it in the box. You can find the order number in your order confirmation e-mail.
Example of order number: EU10203
Return the item in the original glerups shoe box and make sure the package is securely wrapped before sending.
Please send returns to:
Aktieselskabet Glerups.dk,
Kelddalvej 27,
9600 Aars,
Denmark
Please note that return packages must be sent directly to us. We do not pick up returns sent to a parcel shop.
Once we have received your return package, you can expect a processing time of up to 7 working days.
Terms
- At glerups, you always have a full 30-day right of return.
- The item must be returned unused and without stains. We do not refund if there are visible stains and signs that the shoes have been used.
- When returning, you are responsible for the return shipping costs yourself.